Neerja (Sonam Kapoor) is a young, lively girl who is a big Rajesh Khanna Fan. She is an air hostess by profession and also does modelling. Shabana Azmi plays the role of Neerja's mother. The movie quickly gets to the point, while Neerja is getting ready to board the early flight from Mumbai to New York with a halt at Karachi, the terrorists gear up for the hijack of the plane. As the plane lands in Karachi, Pakistan the terrorists attack and hijack the plane in which Neerja is the head flight attendant. In the course of the hijack that lasted for several hours, Neerja presents her brave foot front. At the time of rescue, the young girl let everyone else salvage from the plane first without fearing for her own life. The courageous heart manages to save 359 lives out of 379 passengers but, lost her own in the process.